>> Original equipment manufacturers like Copeland,
new state of the art automated machines,
assembly line techniques, sophisticated gauging,
and testing procedures to manufacture quality compresses.
But this isn't an OEM.
This is Our-Way, a remanufacturing company.
This probably isn't the way you thought
a remanufacturing company looked,
but that's what it is.
In fact, this could be the start of a new way for you to
think about remanufacturing and
the company behind these scenes.
This is Our-Way.
The remanufacturing company that thinks like an OEM.
Our-Way is the world's largest
independent compressor remanufacture with
a capacity to remanufacture
over 100,000 compressors a year.
But what makes that number even more impressive
is when you understand just what remanufacturing means,
it doesn't mean replacing
a few parts and changing the oil and sending it out.
It does mean completely
disassembling every compressor down to the bar cranes,
and then using modern equipment to remanufacture
a compressor that meets current engineering specs.
>> This is a copy of
the latest standard operating procedures
that reflect the engineering change.
>> The latest design improvements are
incorporated into the unit as it goes down the line.
That makes it even better than you.
At Copeland, there were
over 150 design modifications
incorporated into their semi
hermetic compresses last year alone.
Each design change,
represents advances that mean
higher capacity, greater efficiency,
better reliability for your application,
and every change is automatically routed to
Our-Way and incorporated
into the remanufacturing process.
No simple repair shop has access to this information.
It can't possibly keep up with the changes.
It takes the commitment of a company like
Our-Way to maintain these quality standards,
and that commitment starts with
Our-Way's president, Bobbie Bailey.
>> Our contracts are with
the major compressor manufacturers,
and we have to meet their standards for new equipment.
To do that, we have to set our standards even higher.
We have grown as a company because
of our commitment to quality and service.
We sell on quality.
We always have, and we always will.
>> The executive offices at Our-Way,
one of the least used areas of the building.
The management team prefers
to spend their time on the floor.
Our-Way has put together a hands-on management team.
Bobbie's 40 years of experience is
supplemented by Audrey Morgan with 26 years,
and Jack Morgan's 32 years in the business.
Bernie Dombrowski and Bruce Olislager have over 30 years.
Their manufacturing managers all have
over 25 years in air conditioning and refrigeration,
and they put their combined experience
to work on the floor every day.
When you walk down the production lines,
you have to keep reminding yourself that this
isn't an original equipment manufacturing operation.
This is Our-Way.
The remanufacturing company that thinks like an OEM.
The investment in equipment is impressive.
Here in the stator department,
Our-Way has invested in state of the art technology to
remanufacture the heart of
the compressor, the electric motor.
Insulation is automatically cut
and inserted into the stator core.
Coils are automatically wound,
and inserted into the stator core
on this computer control placer.
Drift press. Automatic lasers.
Rigorous testing procedures.
This is a factory within a factory,
the showcase of Our-Way is commitment to technology.
You'll find equipment like this
only in OEM motor manufacturing plants,
or at Our-Way,
the remanufacturer that thinks like an OEM.
Our-Way relies heavily on its
own in-house tooling capability.
Much of Our-Way's equipment has been
custom designed and fabricated in-house.
Bobbie Bailey worked with her engineering staff to design
and build this 100 foot nine stage cleaning tunnel,
which the employees have named the silver bullet.
But Our-Way also invest heavily in
bringing automated procedures into the process.
High speed boring machines,
automatic honing machines,
air gauges to measure critical tolerances.
Our-Way assembly is just like at OEM.
New parts are added,
and the compressors are assembled according to
documented Our-Way operating procedures.
The compressors go through
comprehensive performance testing which
simulate actual field operating conditions,
including: flow, amp draw,
oil pump reversibility and noise.
This is a guy looking for trouble.
He moves down the line casually,
but with a sense of purpose.
Then without warning, he pulls
a compressor off the line and
takes it in for a quality audit.
Even with all the quality testing that is
a part of every Our-Way remanufactured compressor,
quality engineers perform random audits every day.
In addition, diagnostic testing is
performed on any compressor returned under warranty.
This failure analysis often turns up
information about a problem within the customer system,
which is then relayed back to
the customer to help prevent more failures.
Our-Way maintains statistical tabulations on failures,
which are sent back to Copeland for use
in engineering. But that's not all.
Every month, Copeland pulls
three compressors at random from
our stock and ships them to
their rush field plant for calorimeter testing,
disassembly, and evaluation.
To maintain our certified Copeland status,
we have to meet the same standards as the OEM.
And Copeland grades us according to
their specifications on this Our-Way report card.
And Copeland quality engineers regularly
visit Our-Way to observe our procedures,
talk with our people in evaluating our operations.
This remanufactured Copeland compressor meets
the same standards and carries
the same warranty as original equipment.
That's what this blue ribbon means.
This is the remanufacturing company that thinks like
an OEM and backs their products with
the kind of service you'll expect from an OEM.
Our-Way assist customers by providing
field service and onsite technical support.
Their ability to draw on
diagnostic testing and their years
of experience leads to
solutions of these application problems.
>> Today, we're going to discuss the
six basic failure modes for compressors.
>> They regularly sponsor
educational seminars and plant tours to
help customer service engineers
stay current with design changes.
They maintain substantial warehouse inventory for
guaranteed availability of the compressor
you need when you need it.
>> These serial numbers are on here now,
in the past, we had to type those manually, didn't we?
>> That's right. That is a real efficiency.
>> They maintained control of that inventory,
as well as finance and administrative activities
from their in-house computer operation center.
And Our-Way freight service is a part of
a transportation network that has
an outstanding record for delivery on time.
The city of Atlanta,
a boom town for the '80s.
Our-Way is one of
the top 100 private companies of this thriving market,
and they take their community
responsibility very seriously.
>> We'd like to present the certificate of
appreciation to the employees of Our-Way.
>> They don't think it's enough for
a company to grow in sales alone,
a company's heart should grow too.
Our-Way gives financial and volunteer support
to a host of community service organizations,
the American Cancer Society,
the American Red Cross, the Salvation Army,
Southern Christian Home and
Scottish Rights Children's Hospital,
Atlanta Union Mission.
And they are active in business and civic organizations
in DeKalb County in the City of Atlanta.
From softball leagues to fund raising for charity.
The people at Our-Way
are working for the future of Atlanta.
Our-Way is here to stay.
Our-Way is a company
that reflects the dedication of its people.
People like Bobbie Bailey, Audrey Morgan,
Jack Morgan,
Bernie Dombrowski, Bruce Olislager,
and all of the 350 Our-Way employees.
If you come to Our-Way for a visit, take the tour.
Get to know some of the people. You'll be impressed too.
You get a lot when you work with a company like Our-Way.
You get the latest design and precision remanufacturing.
You get state of the art production,
immediate delivery, and certified quality.
You get the commitment of
people who care about the work they do.
And that gives you compressors that are better than you.
That's Our-Way.
The remanufacturing company that thinks like an OEM.